Ola Cabs / Ani Technologies — extra charge added after completion the ride due to its internal fault in system

Address:

Kolkata, West Bengal

This is for your kind information, I'm a customer of your ola cab. Today during a ride at Kolkata, the fare amount given to me was ₹320 when I booked it. After starting my ride I tried several times to make the payment via online banking. But your app wasn't proceeding the process till the end of my journey. Everytime the payment was showing failure.In the mean time other transition on same online banking was going smoothly and I was forced to pay ₹468 for that ride by hard cash.The same thing happened to me earlier also even with so many of my friends/colleagues.
The driver followed a long route saying that it will consume time and distance. But the map route was showing different. At a result, I missed my train, had to give an extra amount.
Being a smart citizen and having enough knowledge about computer science and engineering as I'm an employee at an MNC, feeling very disturbed. If such thing goes on then it would be a problem for people to take a ride because the amount is changeable.
Why a person would bother such extra fare. We people are not reliable about the route, so if driver keep a long route and at the end if a person would forced to give extra money with hard cash(huge hard cash isn't available all time for a person because nowadays everything is payable via net banking)

So it's a very serious concern, if ola authority doesn't resolve the issue, I would like to take further step including file a complaint on consumer forum, MHRD along with will spread such issue on social media. It's not a well business model. I know well, how it's internal function going on.
Thank you.