Ola Cabs / Ani Technologies — fare is not as per government rate

Address:	Chennai, Tamil Nadu, 600033
Website:	www. ola.com

My office is at a distance of 11 kms from my home. Initially ola auto charged rs. 142 – 145 for every ride i took, but last two months i am seeing an increase in price. Nowadays it’s shows rs. 166. So as to check the difference, i asked the auto driver to put the auto meter too, and to my shock the meter reading was only rs. 130. As per the invoice they produced, they say ride fare as rs. 153 + access rate rs. 10 + tax rs. 1.8, so rs. 166, but what i am asking is how they estimated the ride fare as rs. 153, when the meter reading was only rs. 130. Extra rs. 23 here, plus that tax and access rate, they charges me rs. 36 extra for every ride i took in the last two months. When called the customer care they didn’t give a proper answer, instead they say you accepted to pay this amount even before you started taking the ride. I have raised a complaint with them twice regarding this but i don’t think there will be any difference. This is not just my problem; if it’s happening to me then it’s happening everywhere. So please be cautious. Always pay as per government meter.