Ola Cabs / Ani Technologies — improperly charged cancellation fee

Address:

ANI Technologies Pvt. Ltd, No.25/991, Sri Bhadra, Sangeeeth Nagar, Thycaud P.O., Near Music College, Thampanoor, Thiruvanathapuram-695014, Thiruvananthapuram, Kerala, 695014

I had booked a cab from kochi airport to hotel nm royal county on february 19th, 2019. Driver called me and asked me where i want to be dropped. After telling him my drop point, he refused to pick me up as he was looking for a ride which goes to closer his home address. He then cancelled the ride himself. When i was trying to book another cab, ola asked me to pay the cancellation charge of rs. 40. This is highly unfair and unjust practice by any company. First they cancel the ride on their own and then ask clients to pay for it!!! On contacting ola on its app for the first time, it accepted the request and replied that amount would be credited soon. I waited for few more days and upon not receiving the credit back in my card account, i checked the app again. This time i got the reply that the request can no longer be accepted. Please help and stop this practice of looting the people...