Ola Cabs / Ani Technologies — incorrect billing without intimation | |||
Dear mr bhavish / mr ankit, I am using ola cabs services since last 5 years... The experience was mixed not so bad not so good... But my last experiance with ola is pathetic rather horrible... On 20th july 2018 i booked an ola cab under micro from international airport mumbai to borivali. While booking the cab i seen the estimated price of 443... I got a sedan in micro booking and i boarded the cab at the airport although the cab came 15 min after starting the ride? When i got down from ola at borivali he cab driver said my bill is 1022.00? I paid and called your contact center mr abdul gave me a new "gyan" that i changed the location during the ride... Please tell me when my home location is saved under favourites how can i change it in middle? Then he said you booked a ride inder surge pricing - after using ola for so many years i can make out the difference in normal booking and surge booking... No such message was flashed while booking the cab at airport... When i insisted he put me up to mr akshay suryavanshi (Manager) he gave me the same gyan with an attitude "take it or leave it"... Now i want to know why a charge of 1022 levied to me? When no intimation was given to me how can you charge me surge? Also when did i change my location twice during the trip? Please prove it to me else refund my money which is charged to me extra... Was this information helpful? | |||
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