Ola Cabs / Ani Technologies — irrelevant cancellation charges

Address:

Hyderabad, Andhra Pradesh, 500001

This is the second time Ola has charged me cancellation charges incorrectly.

I booked a cab and my booking was confirmed. I got a confirmation message with cab details and I called driver to guide him the way to reach my pick up point. I got two different cabs at my place, after a bit of argument from both the drivers, they decided that whoever is able to access OTP is the real cab and I will board it.

I boarded the cab whose device accepted the OTP received in confirmation message. Now after sometime when I was traveling in the cab, I got a message stating RS. ** are charged as cancellation charges from my account which I have pay in my next ride.

I have been wrongly charged like this twice like this, is this any new technique of OLA to loot genuine customers?

Can I expect a bit of loyalty from you guys?