Ola Cabs / Ani Technologies — Issue with driver and Lack of resolution by Ola

Address:OLA, ANI Technologies Private Limited Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road Koramangala, Bengaluru, 560034

I have taken a outstation ride with ola bearing CRN no. [protected] on 14th October 2021 from Hyderabad to Yadagirigutta. The road distance is around 70 km. The driven has taken us through the 70 km route while going from hyderabad to yadagirigutta but while in return from yadagirigutta to hyderabad, the driven has taken us on a different route which is around 120 km. We are not informed by the driver that he is taking us on a longer route. In the mid way, we realised that we are being taken on a different route which is longer, the driver carelessly replied, you complain whoever you want. I didn't get into an argument with the driver and paid him the full amount towards the end of the trip trusting that ola would resolve my issue and refund the extra amount when this incident is brought to ola's notice. I raised multiple complaints in ola customer support section but all of them are marked resolved without even consulting me. While I called customer service and explained them my issue, they too weren't helpful. Till today, my issue stands unresolved. I want action to be taken against the driver and refund is processed for additional 55 km charged from me.
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    Ola Cabs / ANI Technologies Phone
    +91 80 6735 0900 [Regd Office]
    +91 80 4665 5300 [HQ]
    Ola Cabs / ANI Technologies Address
    Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034
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