Ola Cabs / Ani Technologies — no responsibility taken by ola for an accident | |||
I was travelling by an ola cab on wedensday 7th feb from swargate to hinjewadi phase 3. The driver was driving around 70 km per hr and around 11:40 pm near wakad he dashed the car over devider and dashed into signal pole. I was sitting at back sit and was badly injured. I was asking driver to help me to take to hospital as i was heaviliy bleeding but driver was busy in checking the damange happen to his car leaving me unattended on the road. After 10 mins i got some help who took me to hospital. I had made a police complaint to wakad police station as well. Shamelessly driver came to hospital next day along with police saying that that is not his fault and his car got damanged and hence he did not help me. I spoke to ola team post my surgery and surprise to see the first question raised by them saying why i did not inform on same day about accident? Then i told the situation and my operation ola simply raised their hands saying we are not responsible for the accident caused by driver. You go ahead and file the police complaint against him for the compensation. They even did not bother to verify my health and no response from them further Was this information helpful? | |||
 3 Comments | |||
Comments
OLA has suspended my account permanently for violation of terms & conditions. They are not ready to explain what kind of violation took place. I have balance money in OLA account. They have stopped responding on mail. Customer care gives very typical answers which is hardly of any help.
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I booked in advance vide CRN no [protected]. Driver did not come to pick us. When I called his response was I am at your place as per map. I m lawyer. I had to book another to take flight. Take action, do not take cancellation charges. Anyway I will file suit for damages.
Today I booked an OLa shared cab -OSN[protected] and the driver dropped me in midway.And when I called customer care they were also supporting the driver.I am very disappointed with the service.And also he has taken money for the ride also and they are not ready to refund also.
VERY VERY POOR CUSTOMER SERVICE.
REALLY DISAPPOINTED.
VERY VERY POOR CUSTOMER SERVICE.
REALLY DISAPPOINTED.
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