Ola Cabs / Ani Technologies — non refund of money paid via ola app

Shahulm

from Bengaluru, Karnataka

Address:

641042

I was in a hurry and i paid for one of the past trips 5 times via upi id, created on ola app.
Only the sixth payment succeeded.
It's been 40 days since the payment, but the first 5 payments are yet to be refunded.
I have raised this multiple times on email to ola customer care, with proof but they have not reverted yet.

Does anyone what and where i should raise this?

Thank you.

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Mar 09, 2018

Updated by Shahulm I got a reply from OLA saying that they called some random number (clearly not mine) and that I was not reachable.
This is the stupidest excuse from a customer care company ever, especially since the ola cab drivers call my correct number, every time I make a booking.

I have again shared my bank statement with them today showing that I made 6 payments and 5 payments are yet to be refund.
If someone knows about whether I can file a case in consumer court and the procedure, please let me know.
I have all the proofs and their terms and conditions says, it will be refund within 10 to 15 days. But its been 45 days, since I made the payment.

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Comments

Shahulm

from Bengaluru, Karnataka

I got a reply from OLA saying that they called some random number and that I was not reachable.
This is the stupidest excuse from a customer care company ever, especially since the ola cab drivers call my correct number, every time I make a booking.

I have again shared my bank statement with them today showing that I made 6 payments and 5 payments are yet to be refund.
If someone knows about whether I can file a case in consumer court and the procedure, please let me know.
I have all the proofs and their terms and conditions says, it will be refund within 10 to 15 days. But its been 45 days, since I made the payment.