| Address: | 560055 | | Website: | www.olacabs.com |
Hi,
Recently ola has put a cap of only 5 refunds per customer in a month, first i do not understand the logic of this move. A customer would only seek a refund if there is a billing error so why put a cap on this.
Also in the last 24 days of this month i have had more than 10 issues either with cab breaking down midway where with no fault on my part i had to stand in the middle of the road waiting for drivers & half of them would refuse to come & pick-up & when i cancel because the driver refused to pick-up i am only charged a cancellation fee which again i cannot seek a refund for due to this cap imposed on us.
How about imposing a cap on the drivers that they cannot cancel more than 5 trips in a month?
Also what is the point of entering the pick-up & drop locations when they cannot track that a trip was completed mid-way explaining that the cab broke down or if the customer chose to end the trip early, why not put a cap on that?
Why is it that with ola only the customers have to suffer?
This morning again the cab i took broke sown barely 6km from the pick-up location & the next one that i got was only available at a surge price, now who's suffering because of their faulty policies?
Somebody really has to look into these cases & help!!
Please help to escalate this matter as all my calls & emails to ola support have turned useless. I am even willing to take legal action if these issues qualify!
Regards
Kanika Was this information helpful? | 
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