Ola Cabs / Ani Technologies — not honouring the booking

Address:

Hyderabad, Andhra Pradesh, 501510

I booked ola crn [protected] at 1.25 pm today. Received a message stating pickup arrived but vehicle is not seen. Tried calling driver but he didn’t pickup. We found the cab is parked fifty feet from my house and when asked driver why he isn’t picking phone nor came to pickup point, he says his mobile not working. We boarded went for a furlong then he said our booking is canceled and he has another booking and asked us to get down. We refused as we didn’t received any message to that effect. He said he has received one more booking and asked us to get down. We asked him to take back to home and we called customer care. The staff informed that as per their system the booking is on and asked us to give the mobile to driver. After speaking with him another staff came in line and asked us to wait for another cab as now their system can’t track our ride. We were traveling with an infant and it’s an unfair practice of ola, which needs address.