Ola Cabs / Ani Technologies — ola cab broke down, still i was charged for the full day rental when i used only for 1hr. (crn [protected])

Address:

122003

When i reached ola support for reporting my cab broke down, i was kept waiting for more than 40 minutes but none answered my call. Today again i followed up and neeraj and vikram from customer support answered my call, to my surprise they said, there is nothing they can do. Car was not in a good condition, barely functioning and finally stopped working, customer support wasn't responding, where am i at fault in this or driving with ola was my fault. Finally being on the call with them for 35 mins they disconnected my call without any resolution.