[Resolved]  Ola Cabs / Ani Technologies — ola cab ignored to arrange cab when driver cancelled the drop

Address:

Lingampalli, Hyderabad, Telangana

Dear team,

I have booked a cab on 29th jul'19 early morning 01:56 am at jubliee bus stand to lingampally. With 456 rs one cab amount prime play - white dzire cab details displayed on the app and the driver (Tulasi jagdish babu) called to my registered mobile number and asked the drop details.

After revealing the drop point to driver he disconnect the call and cancelled the trip.

The ola app showing "updating new cab details", almost 15 min i waited for new cab details and several times i called to ola customer care but no response from ola.

Then i tried again (02:09) am for cab search and immediately confirmed one cab and within 3 min cab arrived. The fare not showed at the time of booking and while travel also. After my drop the bill showed as 1079 and i payed 730 to driver by cash and remaining 356 amount deducted from ola post paid.

When a cab book cancelled by driver ola is responsible for arrange a new cab in that place, but ola ignored that for arrange a cab and ola app showing as update new cab details for 15 min.

I called to customer care for this extra bill at that time only but they are ignored my requests and simply said ola backend team will call back for resolution but that never happened.

I called continuously to ola center for this extra charges but they are ignored my call and disconnected every time.

They not even tried to resolve my issue.

From last few days i'am receiving call from ola people for payment of 600 rs (Include late payment charges) and i told my issue to them but they are asking for payment first and giving warning to me as "you will face lea-gal issues and your cibil will effect".

Why should i pay the amount for mistake of a cab driver who cancelled my drop which is booked with amount of 456 rs.
If i taken that cab or ola arranged new cab in that place, i would charged only 456 only.

I'm using ola for almost 5 years but now m feeling very bad used this worst app called "ola".

Thanks in advance.

Please try t resolve my issue and i want my 267 rs[protected] which i have paid to driver by cash.

Regards,
L. Kranthi kiran
[protected]