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[Resolved]  Ola Cabs / Ani Technologies — ola fraud of excess charges

Harshad bhunje
Jan 12, 2019, 12:47 am
To ola

Hi,

Booking id: crn[protected]

We had took this ride on 09 jan 19, my estimated fare shown on the app was rs. 588 and there was no any drop/up icon of fare increase, neither it asked me surcharge permission before booking ride, also ola app got hanged few seconds while booking cab. At the time of travel estimated fare shown on the app was same but when ride completed generated bill was rs. 1088 which is actually double than the regular price. How you can show wrong charges and snatch hard earned money with showing infatuation of postpaid wallet and charging back extra money for rides from it?

Also your invoice shows convenience fee, convenience fee should fixed and it should not increase, but this wrong ola bill also shows convenience fee as rs. 200/- which is a joke. Flight ticket booking convenience fee is also lesser than this.

Driver also had told that this much amount is not correct and is very much higher than regular fare. He told us to contact ola support.

Please check the details of my booking and refund back my extra charged money of rs. 500/- as soon as possible.

Thanks.
Harshad
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Complaint marked as Resolved Jan 27, 2019
Ola Refunded excess amount which they were denying initially to refund.
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    Ola Cabs / ANI Technologies
    Customer Care Service
    Customer satisfaction rating
    2%
    Complaints
    7522
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    Resolved
    184
    Ola Cabs / ANI Technologies Phone
    +91 80 6735 0900 [Regd Office]
    +91 80 4665 5300 [HQ]
    Ola Cabs / ANI Technologies Address
    Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034
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