Ola Cabs / Ani Technologies — ola money is deducted and driver forced for cash

Mounika12345

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hi, 15/11/2019 i taken ride from cyber gateway to chandanagar. When i taken ride it shows 254rs and when i am getting down it was reduced to 30rs. Before starting the ride driver asked how much it is showing. I said 254rs. After my ride started driver refused to accept ride for ola money and asked me to send that 254rs to his google pay account. So i changed payment option to cash and payed him 254rs in google pay. But after that my money is deducted from ola postpaid.
For this reason i raised a complaint in ola support. Then i got a mail like no it can't be refunded. Please find the screenshots

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Nov 16, 2019

Updated by Mounika12345 Auto number is not related to the ola auto number.this is happend twice when ever we escalate this you will get a message like.we are looking into this.i never got any solution from ola support.