Ola Cabs / Ani Technologies — ola money-postpaid

Address:

Bangalore, Karnataka

I had travelled thro' OLA auto on 12th Nov'19 from Mulund (E) to Thane station (CRN [protected]), for which i paid the cab driver an amount of INR 77/- in cash. Now after 1month when i attempted to book a cab on 24th Dec'19, i was shown an outstanding of the same amount as exhausted from my OLA Postpaid account.
When i called the call centre to register complaint in the matter, they refused to register my complaint claiming that i am raising this matter after 1month, hence not eligible. Am surprised on 2 accounts: 1st being how an incorrect action by their cab driver by fleecing both me & OLA cabs gets negated (nullifies) as the complaint is being raised after certain period?? Secondly why should i be looking at the app even when i do not have any reason to use, as i do not have a reason to travel by cab/auto??
Only after serious insistence was i shared an interaction no.[protected]on 24-Dec-19 @ 1517hrs), by Ms. Khushboo.
To begin with since the time i have been using OLA cab service for last 4-5 years have never used any app based payment method for OLA cab service, neither believe in it. I have always paid in hard cash.
Secondly i never subscribed to the OLA postpaid services, then why was the same activated without my consent or subscription??
Irony of the situation is the cab driver must have taken money from both me (cash paid by me) & OLA (thro' credit of the Postpaid amount into his cab-driver's account), which amounts to him cheating both OLA & me, whereas i am being treated as defaulter even after paying necessary amount by cash.
Now am unable to use the OLA cab service as due to their technical issue & cheating done by their driver.
Appeal to consumer forum to address this issue & resolve the matter on immediate basis.

rgds
Hrishikesh (#[protected])