Ola Cabs / Ani Technologies — ola not refunding amount debited twice

I had taken a ride on ola on 05th sept and the bill amount was rs. 2909. Ola debited twice the money from my ola money post paid account and even after repeated complains, mails, calls to their customer care centre, they are not refunding the money and saying it is under process from last 15 days. I am attaching screenshot from the ola app where the screenshot clearly shows double debit of the amount. The customer care centre do not intend to solve the issue and just keep on transferring the call from one team to the other. Infact they are now asking me to pay penalty as this was as transaction on ola money post and when i said i will make a complain on consumer forum and to police they said i am free to do whatever i want. After following with them for last so many days it is clear that they dont intend to refund the money.