I booked an ola outstation cab from mira road, mumbai to chandani chowk, pune on 25th january, 2019. The estimated cost shown while booking the cab was approx. Rs.1687/- which included taxes and a coupon discount of rs.250/-. While the terms of ola for outstation ride mention that this amount is applicable for 160 km & 5 hours of travel duration, anything above the distance and duration is separately charged. Due to traffic congestion at a few places my ride took longer than usual time to reach destination, but still under 5 hours. The distance covered was 174 km for which i was charged an additional rs.165/-. While the driver was trying to end the trip from his mobile, the ola mobile app froze and stopped responding. This went on for almost 15-20 mins. Owing to which my duration of the trip crossed 5 hours by 13 mins, resulting an additional rs.100 + taxes levied on me as additional time charges. When i raised the complaint to ola (#[protected] they took the complaint with an assurance to resolve it within 48 hours. Its been 21 days since that, even after multiple follow up calls i was not given any update on the status of my complaint. Today on 15th feb, 2019 when i called for another follow up, i was told that the case has been marked as resolved, stating that i was only charged for my travel time. As a consumer i ended up paying extra money for a fault in ola's app, moreover my complaint was heedlessly attended. I am not left with any option, but to ignore and move ahead. Was this information helpful? | 
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