Ola Cabs / Ani Technologies — ola outstation ride

Address:	Mumbai City, Maharashtra, 410206
Website:	OLA Cabs

I had scheduled a round trip ola outstation cab a day before in advance. Got my driver details and confirmation on time. Ola driver was supposed to reach at my pickup location at 10 am, but he was where around. So i tried calling the driver to which he said he would be reaching in a while, but i could still see him standing at the same place from more past 2 hours. I again called him 15 mins later and even texted him my address, but still he was standing at same place.

Meanwhile, i tried reaching ola support from all the different ways, but no luck. Even made a call to ola mumbai office number which i searched online, but the person there simply asked me my destination point and if it was a round trip and dropped off the call and later a message came to me for sharing details to book a new cab.

Finally he arrived at my pickup location 40+ mins later and the moment i reached near to cab, he said your trip got cancelled automatically (No idea if the trip really got cancelled from ola end or driver cancelled it by his own).

Later driver said he will complete the trip at same cost which ola showed you and also had my destination location fixed on his maps even after trip getting cancelled (As if he already came prepared from his end).

Highly disppointed with this experience of mine with ola and would never rely on there services.