Ola Cabs / Ani Technologies — Ola Payment Reversal

Hi Ola,

For Ola Outstation ride that I made on 11/8 I have paid the Driver by Cash the full amount of 7041 INR and I was also charged on Ola Money Post Paid. I made this cash payment after confirming with the customer care that the Post Paid will be reversed in 48 hours. Since then I have reached Ola Customer Care multiple times but I have not got any response from them till date. Every time I call they try to reach the Driver to confirm if he has received the payment and I was told that he has confirmed on that as well but still they have not been processing the same. I spoke to the Escalation team on 11/19 - Sandesh was told I will received a link to update my bank details to initiate the transfer. Also he mentioned about summarizing the same and sharing it in an email but have not got any response till today. I reached Sandesh again today and he said he will need 72 hours to check again. I wanted to know why there is a challenge in knocking of this charges - I am not looking for Ola to transfer that money to my account the expectation is only to knock off the Ola Post Paid amount.

I will not be ready to pay the post paid amount until there is confirmation from Ola on the transfer along with date in which it will be provided.

CRN [protected]

Thanks
Rathnaraj