Ola Cabs / Ani Technologies — ola postpaid payment & usage of ola app

Address:

Chinnapannahalli Doddanakundi Extension, 560037

Hi,

My name is piyush ranjan dani with registered mobile number:
+91-[protected].

I had a postpaid bill of rs 1757 to be paid by 19th may 2019 which i had already cleared on time with the link sent to me by ola customer care with the proof in the attachment with
Transaction id : ola-ompp[protected]om.

But still i am being billed rs 2.00 for late payment fees everyday for last 9 days and everyday i am getting harassed by your collection department. Also i am unable to use ola app for booking rides because, as per you guys, i have not made the payment at all.

One more issue which i am facing from last 3 months is that i am unable to make payment through the ola app. I had called your customer care multiple times with multiple tickets registered for the same to resolve the issue but its not been resolved till date and time.

If this is the service you provide to such a premium loyal customer who has invested and used rides worth close to 5 lakhs till date, i will simply stop using ola and go to social media for all sorts of complaints.

Even your, ola app doesn't work properly for kyc.

I have had enough. I think, i need to speak to my lawyer and register a fir and sue ola for harassing and not allowing me to use ola and loose out my business for lakhs. Even i had spoken to your representatives by calls and emails and no one is bothered to help and disconnect calls on my face.

I have attached all possible attachments.

I hope i will get a proper resolution and compensation worth this time, else it will be really bad to ola.

Regards,

Piyush ranjan dani
Regd email: [protected]@gmail.com
Regd ph: +91-[protected]