Ola introduced postpaid services to their "esteemed" customers, and unfortunately i was one of them. Now ola says i was given a print to accept their terms n conditions, which i don't remember clearly accepting due to the so many "i agree" buttons coming online.. To cut short, 2 instances of my trip was charged against ola postpaid, which i never knew was activated. The auto drivers told both times that they did not get a bill, possibly due to ola system glitch and took the cash displayed on my mobile screen. What i missed was the stamp on the amount, saying paid by ola credit, as i was not aware of such option. When i got a msg from ola that there was due amt. I had taken a second ride for which also i paid cash.. The auto driver did not mention anything abt ola credit, which am sure he knew was option i had unknowingly choose. I raised a complaint with ola for double charging 2 rides. Their response, first ride is not reported within 72hrs, so can't help but i have to pay.. Second ride, though reported within 72 hr's, they checked with driver who claimed they did not collect cash, so case closed.. I am liable.. Repeated request for escalation point, repeated emails to ola support with multiple ticket numbers auto generated failed any sort of response or action by ola..in turn, daily 2 or 3 calls byl ola collection agents informing that since i accepted terms n condition, nothing possible but for me to pay up.. It was a total of rs. 306 for both trips inclusive which is a small amt, but i feel betrayed that i have to pay twice for my trips due to ola's incompetency which they are unwilling to accept..in fact i was rudely told by one "collection agent" that i have no option but to pay.. Can someone help in reporting this so that ola does not fleece their customers.. Fyi, i have uninstalled ola app after paying them, as i don't want service from such cheap service providers.. If i have to pay double, i rather haggle with regular auto walas for a better bargain.. Was this information helpful? | 
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