[Resolved] Ola Cabs / Ani Technologies — Ola Rental Wrong Charge for Abandoned Trip | |||||
On 23 Jun 2017, I booked an Ola rental CRN[protected] Sedan Prime @2017 Rs for Dilli Dekho - 10 Hours and 80Kms package for visiting Delhi various places with my family - [Wife, 2 Years Old Son, 10-Year-old Niece, Sister In Law, Brother In Law]. After boarding the cab I asked driver AC is not working, he replied that there is too much hot outside hence it would take the time to cool the cab, after 20 minutes and 8..7 Km I raise same concern again but he failed to justify and stops the cab asking me to call Ola customer care and stop the trip. I called the customer care and he agreed with my concern and asked me to deboard the cab and deducted Ola money will be refunded back, which I followed and booked another Ola rental from my wife phone to continue the trip. Now, I have been done multiple follow ups for [Ola Support] #51750510 case to get a refund but they are denying to make any refund for the that abandoned trip with stating that "YOU WERE CORRECTLY CHARGED AND UNABLE TO REFUND". Now I am seeking consumer forum help to get my deducted money refund with compensation. Was this information helpful? | |||||
Jun 29, 2017 Complaint marked as Resolved I followed up with customer care over call and mail as well and consumer forum also enquired about the issue from their end, after which today I got resolution and got a refund.
Although it took 6 days to get resolution from Ola, thanks for Consumer Forum that make them resolve it as soon as possible. | |||||
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+91 80 6735 0900 [Regd Office]
+91 80 4665 5300 [HQ]
Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034
I am all set now, thanks for consumer forum support.
Attached image is shown 1000+1017 Credited and Debited then 1735 Credited back as a refund.