Ola Cabs / Ani Technologies — Ola, turning out to be a fraudulent company

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Ola, turning out to be a fraudulent company. Never put money into ola wallet. You never know how it would disappear and unfortunate thing is the customer care reps are very unprofessional. Instead of empathising with you, they speak as if we are at fault and with only their mercy we can get back the money they have wrongfully deducted. We as victimised citizens should request the government and other regulatory bodies to frame strict laws against these wallet providers, else they will take us for a ride. I would suggest all people, never to put money into ola wallet or use their service. The company which started with great ethics which is slowly squeezing money from customers through all illegal means.

I had booked ola auto (As no cabs available) for dropping my in laws (Elderly couple). The driver was very polite and dropped them at the designated stop. My inlaws were asked to pay rs.200 in cash and they did so. Unfortunately money was deducted from my account. It could have been that the auto driver missed realizing that amount was deducted from my ola money. Not to blame the driver as i have seen atleast 3 ola drivers not properly educated about the usage of the app. I called the customer care to book a complaint. One mr. Karthik from customer care, bangalore took the call. First he said there was no booking for today but when i insisted he again verified. Later he was so rude to me. He was saying as if my in laws made a mistake by paying the driver. How can elderly couple be aware of how ola works? Then he started blaming me that i haven't told my in laws not to pay. It's long since i had taken ola auto. Initially the money was not getting auto deducted for auto rides. Now u guys have changed rules. How should i be aware of it? Do i need to regulaly follow their rule book? Do they think i don't have any other productive work? Finally he was ready to take a complaint but after trying to teach me on professionalism. I asked the call to be forwarded to supervisor. Mr vishal picked up the call and refunded the amount.

Thankfully i got back my hard earned money. I was promised that a complaint will be raised against the customer care rep. But, till now i am not given the complaint number. I know these guys bury these things under carpet.

Is it not their responsibility to train your drivers and customer care reps? Customer care reps are very rude.