Ola Cabs / Ani Technologies — overcharged and cash charged

Address:

Delhi airport, 110096

Dear Team,
Good Evening,

I took a Ola Cab (was forced to take prime play cab) as purposefully no ola cab drivers were accepting inquiry for prime sedan cabs. The rental package was for 8 hrs and 80 kms. I took the cab from Delhi Terminal 2 airport. The cab driver name is Mr. Akthar Hussain. The cab booking number is CRN[protected]. The booking was made on 5th Sep 2019. The complaints are the following -
1. OLA driver took Rs. 300 from me for CNG and promised to return before the bookings ends and did not do it. When i called him he used ugly language and when i complained to ola they refused to do anything and asked for 72 hrs which time is also over.
2. I had to pay Rs 250 plus GST for prime play sedan which in first place i never asked for.
3. Ola charged me Rs. 100 plus GST as MCD toll for inter state transfers which i never used as i traveled only in Delhi.
4. Lastly, OLA driver used the cab for his personal use and atleast 15-17 kms are extra in my billing and i need that to be reimbursed.
5. I have made several calls to ola and everytime they ask for another 24 hrs and they sound not to take any action against my complaint.
6. Apart from my monetary loss i would like to sue ola for the mental agony they have given because of their teams rude behavior.
I have attached the invoice copy of the ride.