Ola Cabs / Ani Technologies — Overcharged and manipulation

Address:

Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road Koramangala, Bengaluru, 560034.

The issue that I have experienced was: I took an outstation ride (round trip) on 31st, Dec, 2020 from Rammamurthy nagar to Bangarpet was charged at ₹3, 562 and distance was shown as 308 kms whereas the average distance is only 120 kms (round trip) and would cost only within ₹2, 000.
To enquire I called the customer care on 31st Dec, the staff said the generated amount was incorrect and the actual distance was 138kms and the actual amount was ₹1, 800 (approx.) and I would be given a refund of ₹1700 (approx.). But, after no response from their end for several days and after my numerous phone calls, I was given a irresponsible reply that they would not refund or even reply to my query.
Also, at the end of the trip the driver (Shankarappa) had instructed me to make the payment to his personal Phonepay account and not through the app, which I did, but this did not reflect on my app, hence despite of making the payment I was charged ₹2, 920 as outstanding balance in my Ola Postpaid (never consented for post paid). In spite of having the authentic evidence o[censored]PI payment receipt, the driver and Ola, both refused my payment evidence.
Both Ola and the driver have cheated me, and overcharged me and yet I have an outstanding balance to be paid. Also, the Manager named Sudhanshu spoke to me irresponsibly and said he wouldn't resolve my issue in spite of having authentic evidence.

ACTION TO BE TAKEN:
1. I need big APOLOGY from their side, as it's been a 20days, since my issue was raised and no response was given.
2. I need the breakup of the ACTUAL BILL, as the one generated by them is incorrect.
3. I need a REFUND of ₹1700 odd amount to my bank account
4. I need the OUTSTANDING AMOUNT be WAIVED OFF, as I've already made the payment to the driver on his instruction, and the driver has to pay them back not me.
5. A compensation for the emotional trauma and manipulation I was subjected to.