Ola Cabs / Ani Technologies — Overcharging by OLA cabs

Address:

500017

On 19 March 2017, I booked a ride by OLA cab in Secunderabad- Telengana State, from my telephone no. [protected]. The trip covered a distance of about 3 Km. from Srila Heihts- East Marredpally to St. Anthony church, Mettuguda (Near Metro Station). I was shown a fare of Rs.65 for the trip, which I duly paid on reaching destination. I have earlier travelled by Uber and OLA cabs between the same points and the fare now shown and charged is well within the range of fares on those occasions. An email I received from OLA cabs too showed the same fare. However, soon after I went into my apartment, the cab driver approached me claiming that the fare was Rs. 96 instead of Rs. 65 charged, and I was made to pay additional Rs. 31 under protest. I find the fare charged is exorbitant and the way it is collected is most irregular. I sent an SMS to phone no. [protected] (as given in OLA website) on the same day i.e. 19 March 2017, but it remained unanswered till date. This has badly shaken my confidence in OLA service, and it will be impossible for me
to utilise their services anymore, much less recommend to others.