This all started when I booked a cab and from your company and got the amount added to the account for 335 to which when reached the destination was debited from my account .After a day or two started getting calls from the OLA customer care center that the amount is still owed on the account whenever did try to ask for the manager they refused and when did try to explain that its been paid didn't listen and stated u have to make a payment to avoid any legal actions taken . Have sent in multiple requests on the olla support that to which I get a standard reply that working on the issue and after that no solution .Now I am getting mentally harassed by the phone calls as most off them are way too rude, aggressive and not willing to listen at all, been with you guys for so long never faced such kind off humiliation for such a small amount. Need to get this looked into at the highest level as its getting over my nerves and have to take further actions .
Attaching all the necessary documents for your further investigation.
PFB the multiple chats that have been initiated without any response
[protected] Forwarded message[protected]
From: Priya Narula
Date: Sat, Jun 30, 2018, 03:16
Subject: Re: [Ola Support] #[protected] Re: [Ola Support] #[protected] Re: [Ola Support] #[protected] Re: [Ola Support] #[protected] Re: [Ola Support] #[protected] Credits -ola
To: Ola Support
Now you guys will not reply
On Fri, Jun 29, 2018, 14:46 Priya Narula wrote:
I am still waiting for your response Since 3 months now
On Fri, Jun 29, 2018, 14:46 Ola Support wrote:
##- Please type your reply above this line -##
Ola Priya
We have received your request (Ticket[protected] and our team is looking at it right now.
If you have any questions or comments, please reply to this email.
Thank you.
Ola Support
Please look into it with sheer diligence and get this issue resolved asap.
Thanks
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