Dear service provider,
I had booked ola micro from anekal main road to bengaluru city junction on 04th december 2018, the screenshot of the same has been attached herewith for your reference. I was compelled by the driver to pay a toll of rs. 135 at a toll plaza on nice road while going towards my destination. I was not informed about it earlier & i have not received any refund for the same, the toll amount was not added in the final fare price. Such practices are inherently unfair and unreasonable on your part as i was forced to pay the toll amount when i was in your cab it was not even added in the final receipt, as if that toll amount was never paid. I have attached the receipt of the toll here-under as an evidence for the payment of toll, kindly refer it, & initiate the refund process.
Kindly do the needful in the interest of your loyal customer.
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