Ola Cabs / Ani Technologies — regarding ola zero support and refund

Address:	122001
Website:	www.facebook.com/Olacabs

I am highly disappointed with the so called customer support of ola. And worst thing is its not the first time and i am 100% sure these people have no solution cz everytime they harp same tune without any result.
I boarded a pool cab from my home to a mall (Destination).
The driver didnt take the route as per ola app.
I was charged toll even if the drive changed the route and didn't take the toll route.

One its not safe with them as ola does nothng and there so called sos mark is just pathetic. Second they charged me.
After contacting the team, arun from escalation team gave me zero resolution and closed the case as per their own convenience. I was not given the refund. Safety not to mention is alw a concern as ola have no way to stop drivers from changing the defined routes.
I need a resolution for this.