Ola Cabs / Ani Technologies — ride later
Chennai, Tamil Nadu, India
Aarasu nagu on Aug 19, 2019
We booked for an suv, nearly 6 hours before.
Booking made by arasu.
My email : [protected]@gmail.com
Ola scheduled it. The vehicle was expected to come at 2 am. Promptly, the schedule released the available suv vehicle. Picking from manapamkam. Drop at international airport.
The driver after talking to us cancelled. He stated, to pick you, i need to drive 4 plus km. It's not beneficial for me. Midnight, a vehicle planned and booked is being cancelled just like that.
Is it fair to leave your customer, in the middle of the night.
This complaint is written to ensure that "any airport booking shall not be cancelled by the driver". If you care for your customer, please ensure this through your software. The privilege to cancel for airport, railway stations, hospitals shall be removed immediately.
With difficultly, we reached airport, using fastrack.
You may trace the vehicle and speak to the driver and warn him. The telephone number of the driver - [protected].;
Any penalty levied shall be contributed to prime minister's relief fund.
But, i foresee a change in your cancellation privileges. This needs tuning in the software.
It could save a life. It could save someone missing a flight or train.
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