Ola Cabs / Ani Technologies — taken amount wrongly
PPurabi Banerjee on Oct 13, 2019
I booked a ola cab from auramgabad to manmad on 11th oct 2019 (Crn[protected]).
The distance is 120 km. And estimated fare was 2400/-. First issue start when the driver get down and assign another person without any information to us. Soon i contacted ola and they assure that they will monitor the ride and take action against the driver.
Later when the ride ends they charged for 327 km. Which is almost 3 times more than the actual distance. Moreover that 327 km covered in 2hr. 45 min. Which means 100+ km. /hr. Which is practically not possible. The amount they charged is rs. 4068/- which is 1668/- rs. Additional than the estimated fare. Immediately i called up ola and they said it is driver's fault as he took some long route & roam around the city for more time, which was not true. I asked them to refund the excess amount which is no way valid. They said will refund it in a form of voucher and i have to use it for ola ride in next 4month. I disagree and asked them to transfer the same to my account as i do not use cabs on regular basis. On which they are not responding (Ticket[protected]. I have called the customer care, sent several mails & tweeted them but they are not responding. Please help.
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