Ola Cabs / Ani Technologies — taken amount wrongly

Purabi Banerjee

from Delhi, Delhi

Address:

Aurangabad, Maharashtra, 431001

I booked a ola cab from auramgabad to manmad on 11th oct 2019 (Crn[protected]).
The distance is 120 km. And estimated fare was 2400/-. First issue start when the driver get down and assign another person without any information to us. Soon i contacted ola and they assure that they will monitor the ride and take action against the driver.
Later when the ride ends they charged for 327 km. Which is almost 3 times more than the actual distance. Moreover that 327 km covered in 2hr. 45 min. Which means 100+ km. /hr. Which is practically not possible. The amount they charged is rs. 4068/- which is 1668/- rs. Additional than the estimated fare. Immediately i called up ola and they said it is driver's fault as he took some long route & roam around the city for more time, which was not true. I asked them to refund the excess amount which is no way valid. They said will refund it in a form of voucher and i have to use it for ola ride in next 4month. I disagree and asked them to transfer the same to my account as i do not use cabs on regular basis. On which they are not responding (Ticket[protected]. I have called the customer care, sent several mails & tweeted them but they are not responding. Please help.

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Oct 21, 2019

Updated by Purabi Banerjee As per OLA, I have completed my KYC, but now they again asking me to send them some more documents (PAN, AADHAR, CHEQUE, Account details etc.). Also they have reduce the amount which is due for refund. They are stretching the issue & harassing for no reason !!!

Oct 22, 2019

Updated by Purabi Banerjee They are denying to pay in my OLA wallet and insisted to share my PAN, Adhar, Cheque scan copy, which I have shared also, but still the amount has not yet been refunded. Please help.

Oct 24, 2019

Updated by Purabi Banerjee OLA stopped responding to my mails and not refunding the due amount even after completing all the terms by OLA team !!!

Dec 02, 2019

Updated by Purabi Banerjee The amount has not been refunded yet even after giving all the required documents to OLA. I sent several mails but no response. I called up the customer care, they said, they can't help in this matter. This is no unethical business running by OLA . Request to intervene.

Dec 07, 2019

Updated by Purabi Banerjee So after telling that they will settle my issue within 5-7 working days, suddenly OLA sent a mail that it will take time !! There is no point mention that why it will take time & how long. It is almost TWO months that I am running after OLA for the fraud they did. Utterly shamless & unprofessional organization it is !!

Can anyone help me with the legal action process I can take against OLA ?

Dec 13, 2019

Updated by Purabi Banerjee OLA again stopped responding to my calls & mails. They are fraud and making money in wrong way.

Jan 10, 2020

Updated by Purabi Banerjee The issue not resolved yet...everytime I escalate, they say that the amount will be transfer within 7-10 days. Thrice they have committed such false statement, but nothing happened. Fraud company should be banned such as OLA.