Ola Cabs / Ani Technologies — third class pathetic service

 
1 Review
Bangalore, India
 Apurv Mahanto on Feb 10, 2019
I'm apurva mahanto an old ola genuine service user.

I have come across such a pathetic services offered by your company that i am forced to write to you.

Would like to tell you that i have booked an ola ride today for the to and fro locations. However both the rides were cancelled by your ola delivered with out even informing me. Me myself contracted customer care on this just to bring it to company's notice about the issues. However iam very glad to inform you that mr. Senthil (Bangalore customer care executive) & mr. Bharath kumar (Bangalore customer care executive), did the same thing with me. They refused to transfer the call to there supervisor on the floor and hangup on my face.

Please tell mr. Agarwal, this is the way he treat customer. He is so big now you can't see small customers???
Why i need to pay cancellation charges if your staff cancel my ride.

Note: there should be an external audit on ola then they will come in line.

Regards
Apurva mahanto

third class pathetic service
third class pathetic service
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    Customer satisfaction rating
    2%
    Complaints
    6722
    Pending
    0
    Resolved
    106
    phone
    +91 80 6735 0900 [Regd Office]
    +91 80 4665 5300 [HQ]
    location
    Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034
    Ola Cabs / Ani Technologies - third class pathetic service