Ola Cabs / Ani Technologies — third class pathetic service

I'm apurva mahanto an old ola genuine service user.

I have come across such a pathetic services offered by your company that i am forced to write to you.

Would like to tell you that i have booked an ola ride today for the to and fro locations. However both the rides were cancelled by your ola delivered with out even informing me. Me myself contracted customer care on this just to bring it to company's notice about the issues. However iam very glad to inform you that mr. Senthil (Bangalore customer care executive) & mr. Bharath kumar (Bangalore customer care executive), did the same thing with me. They refused to transfer the call to there supervisor on the floor and hangup on my face.

Please tell mr. Agarwal, this is the way he treat customer. He is so big now you can't see small customers???
Why i need to pay cancellation charges if your staff cancel my ride.

Note: there should be an external audit on ola then they will come in line.

Regards
Apurva mahanto