Ola Cabs / Ani Technologies — threats regarding due payment

Address:	Bangalore, Karnataka, 560100
Website:	www.olacabs.com

I took an OLA cab on Sat, Apr 28, 06:53 PM with CRN [protected]. I was travelling to Bangalore Airport from my home that evening. The app was showing a short route and all vehicles usually take the same route. While booking, the amount shown to me was roughly Rs 1300. But actually, the driver changed he route and took a longer route just to earn extra money from me. I asked him not to take that route, but he threatened me saying that he would end the trip. I couldn't argue as I had to catch my flight. So, I was helpless and had to agree. Later on, when the trip ended, I saw that the bill was Rs. 1936. Since, I opted for online payment, so the balance amount of 600 was pending. I also raised a complaint against the driver to OLA stating all the details. But sadly, no action was taken. Instead, OLA kept on sending me reminders to pay the balance amount. They also gave me repeated threats saying that they would initiate legal action against me. I can pay Rs 600, that is not a problem. But why should I? This is a clear example of injustice and robbery from OLA. They don't care about the customers but only about money. Please take action against this. Even now, they are sending me threats in email. I need a proper justification why I should pay the bill. This was the driver's fault and not mine. Kindly take necessary action against this.
Thanks in advance