Ola Cabs / Ani Technologies — unfair billing

Address:Mumbai City, Maharashtra, 400705
Website:www.olacabs.com

Today I book a OLA request CRN[protected] Micro - CC-Model from BARC Hospital Parking, Anushakti Colony Anushakti Nagar Mumbai Maharashtra India to Gopala Residencey CHS, MAFCO Rd, Sector 24, Turbhe, Navi Mumbai. Time duration was from 4:23pm to 4:45pm. I was charged a fare of Rs. 518 which included a fare increase of ₹292.79 for 11.6 km ride. When I book the ride Ola app was showing me price as "...". Since I have to take the hospital patient, I go ahead to book it without knowing what amount will be charged. There was no clear indication or pop up that high demand rate will be charged. To my surprise billing went to 518 which is almost double the cost of normal ride. Fare increase has happened because of Ola strike causing high demand. This is absolutely unfare pricing and a complete shock in the way the money are taken for ride. Request you to refund the fare increase amount.
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2. Customer care e-mail is hidden from customers.

Is Ola Cabs following fair business practices?

ESCALATION/GRIEVANCE/CUSTOMER SUPPORT DETAILS SHOULD BE DISPLAYED ON THE MAIN PAGE.

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    Ola Cabs / ANI Technologies Phone
    +91 80 6735 0900 [Regd Office]
    +91 80 4665 5300 [HQ]
    Ola Cabs / ANI Technologies Address
    Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034
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