[Resolved] Ola Cabs / Ani Technologies — unfair cancellation charges and blocked account

my family on line shopping

from Hyderabad, Telangana

Address:

Rangareddy, Andhra Pradesh, 500072

Hi,

Though i regular passenger to ola, very bad experience with ola, few months ago i have booked a cab to sec-bad railway station and got confirmation details, and driver himself cancelled the trip, i spoke with customer care team, no response and charged 50 rupees against cancellation, i sent an email communication continuously but no response from ola support, i think ola drivers and company not have any terms and condition, only for customer applicable.

And also, recent scenario was happened, booked ola auto, cancelled by driver again charged 50 rupees on cancellation charges, i tried cancel the charges from ola app many times, but no luck, i sent an email to support team no response. Ola completely unfair support and payments as well.

After few days i booked auto, they collected old cancellation charges along with current auto charge, after they received payment (Along with cancellation fee), they blocked my number.
I sent many email to ola support team response, tried to send email to grievance team, email id not working.

At least before block the number, if ola having enough fair, suppose send an intimation and let block the number, or else suppose to wait still justification received and resolved from both the ends.

Please unblock the number and update the terms and conditions for both the parties (Driver, ola and customer), available only to customer.

Regards
Krishna

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Dec 9, 2018

Complaint marked as Resolved

Hi Team, This is very surprise to us, without resolve the issue, you have closed the complaint. Ola did not take any steps / send any email regarding blocking the number / account, but while tried to call customer care, it is stated as your mobile number is blocked and speak with support team. Here one more surprise, we are not able to reach customer care, then how can we reach the support team? the blocked mobile number is: 9908830545 One last point, we are using Ola & UBER services parallel, never seen any issue with UBER services / support team, but with Ola practically faced issues. Please resolve the issue and do let us know, if required any more information. Regards, Krishna Mohan.

Sep 18, 2018

Updated by my family on line shopping Hi Team,

Any update on this request (Ref ID:2041843), Please do analyse and resolve asap.

Regards,
Krishna