Ola Cabs / Ani Technologies — unjustified charges and harassment

These people do not even have a proper customer support or grievance redressal team whom you can contact. Customer support is the most pathetic i have even experienced with anybody else.

Booking id:
Crn[protected]

I booked an ola prime play outstation ride on 28 jul, 2018 for adlabs imagica from shewalewadi road, shewalewadi, maharashtra 412307 going by the estimated fare which was displayed at the time of booking. The final fare is way higher but that's another story.

I booked a prime play cab very specifically to be able to enjoy music and wifi on the go. However, right from the start neither the music or wifi ever worked.

I contacted their customer service three times, troubleshot with them along with the driver himself but there was no resolution provided apart from rebooting the device which did nothing. Their pathetic customer support would promise a callback everytime but nobody ever called me back during my entire trip. They ruined my entire trip!

Next, shewalewadi road to imagica dsitance is 106kms one way via bengaluru - mumbai hwy/mumbai - pune hwy/mumbai - pune expy (As per google maps). That adds up to 212 kms?

While returning, i got down at a location which is 12 kms ahead of shewalewadi road when coming back from adlabs but i was charged extra distance fare? Additional time fare?
Your driver was intentionally driving slow on a expressway!

The driver displayed somebody's defense id card to escape toll charges but collected the toll money from us anyway - about 500 bucks!

I booked a prime play cab but didn't get the service i overpaid for. Who is responsible for making sure the wifi and music works on prime play cabs?

How can you allow such poorly maintained vehicles on outstations trips which can't be driven beyond 80kmph on an expressway?

They have refused to refund the difference amount in prime play and a mini cab, and keep telling me we have taken your feedback. What do i do with your bloody feedback?

Me and my partner took another outstation ride the day before (Prime play) and everything worked. Did we complain about anything? Why would we when everything was good?

I tried to contact them but their customer support hungs up on me and only their collections department call me to pay my dues.

I am not paying any dues unless ola legal/grievance department contacts me.