Ola Cabs / Ani Technologies — very bad service

Address:

411033

Kindly note that i had to go from pune to mumbai today and did not get service even after booking for 2 times
1st time the driver called 5 min after i had called and refused to go to the area specified in mumbai. He asked me to book another cab and cancel his booking. I was charged with a fine of rs 150 for cancelling for no fault of mine.
2nd time the driver called and confirmed me to be at my place within 15 min as he was nearby but he never arrived even after 30 min.in the meantime all my calls to the driver were not reachable or unanswered.

I wasted 2 hours in just booking cabs though i had to reach mumbai in emergency. And this is my only one of the many experiences with ola cabs where the drivers either cancel or refuse to come or keep me waiting.

Please ensure strict action regarding the same as now i am unsure of your services. Also i want my fine money back asap.