Ola Cabs / Ani Technologies — why a second payment for the same ride

Address:

304, Serene Groove2, Kodihalli main road, 560017

The problem with Ola cabs started in January, 2019. I booked a cab and the fare was Rs.298/=. The driver asked me the money and I paid him cash Rs.300/=. A few days later the Company sent me SMS regarding an outstanding bill of Rs.298/=. At that time I learnt that a Post Paid account was created and linked to my mobile no.[protected].
Since I was never in favour of any Post Paid account, I requested the Company to close/delete that Post Paid account vide my emails to them on 31.01.2019(2 mails), on 02.02.2019 & on 07.02.2019.
They just gave the computorised reply that our team is looking into the issue.
There was no comments from their side regarding my cash payment to the driver and they continued asking me to clear the dues which was not there.
However just to avoid mental agony at 73, I made a second payment of Rs.298/= for a single ride.
More than seven months had past and I thought the Post Paid account must have been delinked from my mobile [protected].
So I hired Ola cab on 11.09.2019 from KIA to Kodihalli. The Ola staff at the airport, who had booked the cab for me had told the fare would be around Rs.740/=.
Shortly after we left KIA, the Ola app in the cab became non-functional. At Kodihalli, the driver could not tell the exact fare but asked the money. I paid him cash Rs.750/= and informed the Company the same day i.e. on 11.09.2019 at 5.45PM thru email to '[protected]@olacabs.com.
There was no response to my email and a few days later Ola cabs sent me SMS to clear an outstanding bill of Rs.743/=.
I do not know why they impose post Paid account when the passenger is not willing for the same.
On September 13, 2019, at 8.47 AM an email from Ola Support suggested me " to stop using the platform, uninstall the app ". And the same was done.
But they continue sending SMS to clear the outstanding bill of Rs.742/=.
They could have checked with the driver and their(Company's) accounts whether Rs.743/= were deposited or not.
An email from Ola Support on October 8, 2019 at 7.48 PM said, they can not the due amount on my account and advised me to clear the outstanding. They would refund this amount in the form of a voucher code or Ola Money wallet.
Since I have decided not to hire any Ola cab in near future, till the matter is settled, your voucher or the Ola Money wallet is useless for me.
I request Ola cabs to delete the outstanding bill, which is not there, or come to Bangalore Urban District Forum.