Ola Cabs / Ani Technologies — wrong kilometer billing

I have booked for an Ola Outstation today (5th July 2018) for 12 hours at the rate of Rs. 8 / km. I have made a round trip from Udaipur (Hotel Justa Rajputana) to Chittorgarh and back to Udaipur (Hotel Hilltop Palace). If you check the Google Maps (check attached picture), the total distance for this trip is 235 km. When the driver tried to stop the cab, the app got hanged and the ola app asked for the Pin only and not any kilometer odometer reading at all. There was no bill generated. Then he called the Ola Customer Care from his phone and they asked for the odometer readings from his end. Then suddenly a wrong bill got generated which was over charged by almost Rs. 1400. When I booked the cab in the morning, the estimated fare was Rs. 2230 and then I was charged for Rs. 3596. My money got deducted from the Ola Money Balance unfairly. I have got the message from Ola saying the total outstation kilometer is zero. (check attachment) This is ridiculous. Also in the wrong bill generated (check attachment), you will find that total distance traveled is 265 km and total duration of journey is 9.4 hours which is less than the 12 hours I have booked. So Please refund me Rs. 1400 as I have traveled 235 km and not traveled 387 km at all. The most ridiculous part is that the kilometer traveled in bill is 265 km and yet you charged me for 387 km. Please make sure you make my refund of Rs. 1400 within few hours as I have to take an Ola Outstation once more tomorrow and I have no usable balance left to pay for that. And also please send me the actual bill with 235 km billing.
I have raised a Ola Support ticket ([Ola Support] #[protected] as well, but they are resolving it without solving their own technical issue here. The total distance has been tracked in my google maps app as well the driver's ola phone device. The total distance covered is even mentioned in the bill generated (attached picture) as 265 km yet I was charged for 388 km. The total time of travel was 9 hours which is less than the 12 hour window I had booked. How are you saying that the billing is accurate?? What does the sms from ola (attached screenshot) show??
+3 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ola Cabs / ANI Technologies
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    3%
    Complaints
    9454
    Pending
    0
    Resolved
    239
    Ola Cabs / ANI Technologies Phone
    +91 80 6735 0900 [Regd Office]
    +91 80 4665 5300 [HQ]
    Ola Cabs / ANI Technologies Address
    Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034
    View all Ola Cabs / ANI Technologies contact information