Ola Cabs / Ani Technologies — wrong route taken to extract more money than the estimated amount

On 2.5.19, My mom travelled in Ola cab from Lodi Colony to Indira Gandhi International airport. The estimated amount neared to 220. The driver, took a detour and his board displayed Rs.472. He forced her to pay that much money. Later when I see the invoice, the cost for trip is around 220 only, plus toll. This kind of a cheating is not acceptable! As a customer, are we not entitled to a few minutes of peace while travelling or should we keep following the GPS along with the driver to check him? And how are we receiving 2 different amounts?? I need the driver to be reprimanded for this. This has happened with her on more than one occasion.
Details of the incident:

Date : 2.5.19
CRN [protected]
car: Mini white Wagon R
driver : Sandeep Singh
+1 photos
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