Ola Cabs — Cancellation at last moment

I just got a cancellation message at 11:50 for my cab at 12. Leaving me no time to arrange a substitute.I tried reaching Ola call center multiple times but no body picked my phone instead I received automated sorry responses.There is no easy way (including prepaid) for night travel from delhi railway station to Gurgaon, causing me to deal with mental harassment by all black taxi hordes at the the station. Sensing my desperation I was made to pay 1500/- for 30km ride.

1.) Want to know what laws do we have for cancellation of service already promised at last moment.
2) I was a regular Ola user -I want an apology from the company & suitable compensation for my inconvenience.

Sir,
I had booked a cab for today(8.4.15) on 6.4.15 for 11 a.m.
But the ride was cancelled at 10.50 a.m. without any pre-intimation & the reason given was that the driver was about 5 to 6 kms away.Then I called Jaipur olacabs thrice & they provide me with another cab at 3rd call but that driver also refused giving same reason. My grandfather had to attend an important meeting at 11.30 a.m. which he needs to cancel.

Please register a complaint against Jaipur branch olacabs, driver mohan & gaurishankar.

Hope you will work on this & communicate with me regarding this soon.

Booking No. CRN94393031 for 27.06.2015 For airport drop in Guwahati.The cab was cancelled after sending me the driver details at the last moment.The booking was done on the previous day.
In desperation, I asked another person to book me a cab.This was done. Booking No. CRN94793709. The driver called me up and inquired where I wanted to go and then refused to come. I have both driver's details with me.
It was 6.00am and there was hardly any cabs around at that time. The service provided is pathetic. Ola has caused me undue stress and financial loss due to the last minute cancellation.
Thomas Chacko
Trivandrum

Booking No. CRN94393031 for 27.06.2015 For airport drop in Guwahati.The cab was cancelled after sending me the driver details at the last moment.The booking was done on the previous day.
In desperation, I asked another person to book me a cab.This was done. Booking No. CRN94793709. The driver called me up and inquired where I wanted to go and then refused to come. I have both drivers details with me.
It was 6.00am and there was hardly any cabs around at that time. The service provided is pathetic. Ola has caused me undue stress and financial loss due to the last minute cancellation.
Thomas Chacko
Trivandrum

FALSE BILLING BY OLA CAB

THERE WAS A FALSE BILLING OF RS. 387/- BY OLA CAB 26/03/2015 Booking for CRN# 70443803 RS. 387/-

Ola service need update more

Ola service is not operate at Basistha, Guwahati, Assam. As a frequent user of ola cabs i would like to suggest that if ola is available as a customer i will be very happy .Thank you Ola.

The rating is about ola cabs. I had a confirmed booking - CRN [protected]. The schedule was to pick up at 7. At 7 I saw that a driver is arriving status. We waited for the cab for 20 minutes and then saw the ride was cancelled. This caused deep inconvenience for my family and kid. Even if we had known about the cancellation well ahead of time, we could have looked for alternate ways. Accepting a scheduled booking and cancelling just like that without even updating me doesn't make sense at all.