Address: | Bangalore, Karnataka |
Dear Ola Team
With regard to the subject mentioned CRN, would like to inform you that the waiting charge, a laymen would understand is the time he/she has made the cab to wait before boarding it.
But what i understand from the conversation i had with the Call Center is that, it also en-composes, the wait that i as a customer and you as cab service provider wait in the pathetic traffic signals as well.
My logic totally defies this...why would i be charged for waiting in the traffic...the cab is stationary and not moving...why the charge then??????
CS response...AC and device will be On...Then switch it off...
Please understand, out of Rs 308/- i paid, Rs 138 is for travelling and Rs 169/- is for 69 minutes of wait in signals and traffic...who is responsible for the traffic...YOU or ME...
Also, please enlighten me what is Peak charges then...
Utterly disappointed with the service... Will never come back to you...shall make sure to enlighten others of your fabulous service as well...
Manoj SG
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