Ola Cabs — Do not rely on OLA speicially females

Address:

Kolkata, West Bengal

Referring to CRN64724060 which was for booking of 5:40 am on 5th March(Holi Festival) In kolkata, I am logging my complain here. That was the day of HOLI, and I knew that normal taxies will not be available I booked Ola for that day. This booking was confirmed for a week before the day of boarding. But I got a call in early morning just before half an hr of my boarding time, that the booking is cancelled. How a customer (female) is supposed to react in that case. They should have confirmed the booking only if they knew vehicle will be available or not. How is it different or better from the normal taxi service available in kolkata. No customer value in OLA. They think they just informed half an before about cancellation and their job is done. They do not have any sense of responsibility that if a booking is confirmed by them, it has to arrive and pick the customer, I never had such experience with MEGA or UBER. On going forward i am going to opt for MEGA as it provides both flexibility and surety of bookings.Not suggesting anyone to rely on OLA for your odd hours specially if you are a female person, as they can back out anytime leaving you helpless.