Ola Cabs — Driver denying booking although it was officially confirmed.

Address:Bangalore, Karnataka, 600095

I wish to bring the following bitter experience to your kind attention and response.
I’m muthukumaran, aged 67 years and just about 10 days ago underwent a cataract surgery.
Today ( 29th april 2016) morning at about 10.20 am i booked ola micro thro mob. App and it was confirmed with a message saying that the cab will be arriving in 5 minutes and i also noticed the cab moving and then i noticed ti will reach in 4 minutes. I received a message at 10.26 am informing the name of the driver as prabhu t ([protected]) for crn[protected], white figo tn38b9043 to pick you up at 10.26 am
As the said cab did nt turn up, i called prabhu at 10.36 am and he said that he did nt receive any booking till now.He further said that he is waiting for booking. So i got confused and did nt know what to do.
Then to my surprise i received another message at 10.35 am informing that your cab has arrived on time. So i called prabhu again and he denied receiving any booking and he is also confused and asked me to cancel my booking!
When i tried to do the same i clicked the option : driver denied but i received a message at 10.41 am saying that the booking crn[protected] has been cancelled as per your request.
I will appreciate if you could clarify the following
-how can the driver prabhu crn crn[protected], could say that he did nt receive any booking when it was confirmed by you ?
-i also noticed the cab moving so from 5 minutes it came down to 4 minutes, what does it mean
-how can you send a message informing that the cab driven by driver prabhu crn crn[protected] has arrived to pick me up ?
-even then the driver prabhu crn crn[protected] denied receiving any booking ? How could it happen ?
I was really upset and tensed as i planned to go early with my aged mother and return as it was getting hot !
I would like to get a reply from you for the above lapse and who is at fault /
Expecting a proper reply at the earliest
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