Ola Cabs — Driver dinesh

Address:

Kolkata, West Bengal, 700040

To Whom it May Concern

This is to inform you that this morning I booked an Ola cab to catch my flight from the Kolkata Airport. The details are:
Driver DINESH
CRN[protected]
White Dzire WB-04G5158.
To pick up at 4 am.

I called the driver but he consistently mentioned that he was at Gachhtola... an area very close to my Apartment Ramvatika at 201 NSC Bose Road.He sounded very irritated from the beginning of my call. I mentioned that I had to catch an early morning flight.
I waited for him for 23 minutes and called him at least thrice but he kept on saying he was at Gachh tola and knew where I lived after the directions were given... after wasting a lot of time he cancelled my booking leaving me with no options. I almost missed my flight today.
This is very serious harassment and should be taken seriously. He could have refused me upfront when I made my first call.

Please take note of this and take necessary measures to prevent passengers from missing their flights etc.

Devashish Sengupta
Ph: +91-[protected]