Ola Cabs — Driver[BECHU KHAN] misbehave & stop the car saying step down & take another taxi.

Address:

Kolkata, West Bengal

At 15/05/2015 i booked a OlA cab [CRN83070938 White Tata indigo WB 04 G 2736] from kolkata Apollo Hospital. Previously i am using their service from chennai from february 2015. I am 100% satisfied with their services. All the previous cab i used only for my brother who is a liver transplant patient & each n every time i used to say before starting that please took time but drive carefully & each n every time driver cooperate with us more than 100%. On 15th also i repeat the same, but driver is continuously driving without noticing the bumper & from 0 he is picking the speed to 50-60 km/hr. Again i ask him that we r not in hurry but please drive consciously, he replied i can't. I told him the situation in detail that my brother is a patient please consider the situation. Now he replied rudely that i cannot drive more with a patient, step down from my car right now & the attitude is very very very rude. I said I am using OLA cab on regular basis but never face this type of problem, then what is the difference between normal taxi with OLA? He replied in bengali "Ami kono OLA r tabedarite kaaj kori na..." I told him that i am not leaving anywhere though my brother is a post liver transplant patient & he cannot stand at pollution full roadside for another cab. He stop the car at roadside & stop the AC also. I asked him to start the AC & after behaving abnormally rude he started the AC but didnot start the cab. My brother with musk stepping down from the car saying enough is enough. At that time i call Ola cab customer care & while i describing the situation they handover the call to another person & line disconnect. Suddenly Mr. Bechu call OLA & saying over telephone twisting the situation & after some seconds he started the cab driving slowly & saying over telephone that see my speed sir... track my speed i am driving slowly but the party is blaming me. So lying he is over telephone. While i asked him that why r u lying, he again threat me that i cannot move any more you took another cab, my sister contentiously requesting him that please don't do that, please reach us at home[though we are bound with a post liver transplant patient[Liver transplant done at Apollo Chennai on 25thy of February 2015]]. After reaching destination I called OLA, in the mean time he using slang saying about us to the caretaker. Though he is behaving like a street boy & using slang i paid the amount but OLA told me that they are taking it as a complain & i will receive a mail with complaint number in my mail id. TILL NOW I DIDNOT RECIEVE ANY MAIL REGARDING THAT COMPLAIN. PLEASE DO TAKE A NEEDFUL ACTION WITH THAT DRIVER Mr. BECHU KHAN.