Ola Cabs — ola cab services pathetic drivers & frustrating service by call center agents

Address:	Thane, Maharashtra, 400607
Website:	www.olacabs.com

I am victim of pathetic service by ola cab drivers & frustrating service/replies by their call center agents.

Incident one : 24th nov 2017

Below mail sent to ola call center

This is to bring to your notice for another worst & horrible experience faced by me today while booking ola-shuttle cab.

Arriving time of vehicle was 8:17 am as per booking and i reached the pick up place at 8:12 am but the vehicle didn’t arrive. I kept waiting till 8:45 am but didn’t see the vehicle. I call up atleast 5 times to the ola driver ([protected]) to check the status of vehicle but there was no response from the driver.in mean time i call up call center number ([protected]) also to complain about the driver but there was no response.

Why the vehicle didn’t reach the pick-up point as per the payment confirmation?

Why driver didn’t pick my call?

Why driver details are shared in sms confirmation if the driver don’t want to pick calls?

Why there was no response from call center number? Is this the way you treat your customers. There was no call back also.

Why still any action has not been taken against such pathetic driver?

What about the mental harassment given to me by such untrained & unprofessional driver?

Why my time was wasted if driver didn’t want to pick me up?

Why there is no proper service from ola-shuttle cabs to avoid such situations?

Want answer to all my questions else i will be forced to take some legal action.

Have attached all the driver details and sms details for your ready reference and action to be taken. Have also attached all my booking confirmations.

Arrange for my refund of 85 rs asap without any further reminders.
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Incident two: 01st sep 2017

This is to bring to your notice for the worst & horrible experience faced by me on 01-sep-2017 while booking share ola cab. After my booking, driver took 20 minutes to confirm me the pickup. He kept me waiting as he was picking up someone one else from some other location. Later after 20-25 minutes driver refused to come to the actual location and told me to reach some other nearby location as he was not able to find my pickup location.

When i asked for the reason he suddenly confirmed that he has reached the location which he was lying.

After few minutes i got sms that my booking has been cancelled as the waiting time for pickup has expired. Refer the below screenshots for your ready reference.

When i call the driver to ask for the cancellation he refused to speak to me and was arrogant also. He said i can take any action and compliant to ola cab which he is not bothered at all.

Why driver fooled me and wasted my so much time if he don’t want me to pick up?

Why still any action has not been taken against such pathetic driver?

What about the mental harassment given to me by such untrained & unprofessional driver?

Want answer to all my questions else i will be forced to take some legal action.

Have attached all the driver details and sms details for your ready reference and action to be taken.

Reply from ola call center after repeated follow-ups:

Hi krishna,

Thank you for contacting ola.

We are sorry to know that the driver partner did not come to pick up for the ride osn[protected] and was unprofessional.

This is not the level of service that we expect to provide our customers. Please note, we have a different team which works in regard to the partner issue; hence the complaint has been notified to the partner operations team. A necessary action will be taken against the driver partner. We understand that a stringent action and further training are required to improve our service level.in this progress, we would require your co-operation and valuable feedback.

We look forward to serving you better on your next ride with us. Please reply to this email if you have any questions. We will be happy to help you.

Thank you,
Sneha m
Ola support

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It seems the money making and fool making business plan and trapping the people with lots of promises and milking candidate pockets. Ola cab drivers are highly irritating & unprofessional. Even after so many complaints, ola company is not bothered to improve their services and they don’t take any strict action against those pathetic drivers.

Request you to please check with ola and arrange for compensation towards mental and physical harassment caused.

Also i would require an apology from ola along with compensation for the mental harassment given to me.

Thanks & regards,
Krishna mumbarkar
[protected] (Mumbai)
[protected]Mumbai)
Krishna. [protected]@dspblackrock.com
Krishna. [protected]@yahoo.com