[Resolved]  Ola Cabs — Ola cabs .... Cheated and got Trapped

Address:

Bangalore, Karnataka

As you all know, Ola had released a coupon (TR500) which gave Rs 500 credits which can be used for paying the rides. I was excited and immedeitly used this coupon and got 500 credits. I planned to use this credits for airport pick from bangalore airport to my home along with my parents. Infact i wanted to give surprise to my parents by paying very less charge (or nill if <500). After about 15 days, i booked the cab through the app. The 500 balance was still there. I called the customer care and enquired to confirm whether i can use these 500 credits to pay for the ride. They said yes and i happily booked the cab. He never mentions about the code used for getting the credits. The cab came on time and i boarded the cab along with my parents. The driver started the ride on his mobile app and he showed it to me to confirm it. Now i logged into the app and again checked the credits and there was still Rs 500 credits on my account. While we were moving, I asked the driver how much it would approx be the cost end of the ride, and he said Rs 600. I was happy that i will be paying only RS 100 and the rest by paying though credits. I was too eager to give my dad a surprise. Now comes the shocker. The cab reached the home and the driver said the cost is Rs 765. I told him i have Rs 500 in account and will pay Rs 265 by cash. He said there is nothing in my account. I was in for a shock, i immedietly checked my account and balance was Zero. I called Customer care right there and they said that this offer was for Thomson Reuters employees and not for other people. I asked them why the hell didn’t they tell me before the ride. They just removed my credits immeditely after the ride ended and told me to pay full. I also told them that there were people who have used credits for ride but they were not listening. ola cabs played very dirty and pathetic trap game with me. Never again i will book with them. I caution all people beware from their offers, you never know how you get trapped. Driving experience ======== Reckless driver, drives like his own road. Very rash driving, we were all feared of our lives. The driver name was Mohammed. Also, he takes his personal calls and slows down often, doesnt care about passerby, making the ride late. Just pathetic ride that was. Car condition ======= Pathetic condition car, broken and ugly front dashboard, torren seats. No AC. You wont feel like sitting inside. Its that ugly.