Ola Cabs — Overcharging during peak time

Address:	Thane, Maharashtra, 401107
Website:	www.olacab.com

Hello,

I would like to report an incident where OLA Cab charge something called "Peak Pricing 2x".

I have traveled on 04/05/2016 during night time time around 8:00PM from Terminal 2 (Mumbai) to my Place Miraroad distance for total journey comes to 17.12 Km.

They have charged me "Peak Pricing 2x" which is like charging double. Since Driver did not inform me at start of the journey so I assumed it's routine fare but when I reached my destination he told me about this.

I spoke to OLA Customer care and they replied me with this concept. I am really upset about this concept as It's clear case of creating Artificial demand and mispricing. It's like Cab is available but they will not send them unless you pay them double.

They should clearly define this at start of the journey and also, when they publicly advertise their service that we are also doing such practice of cheating people. Just like they do when they came up with OLA Micro cab service where they claim they charge 6/KM.

Thanks,
Deven Dodiya