Ola Cabs — Very poor response from driver and did not reach pick point

Sandeep Paul 26

from Agra, Uttar Pradesh

Address:	462020
Website:	Ola

Today we have booked a cab and the driver said he is reaching in 4 min he was no where close the destination and kept on giving wrong information leading so much problem for my parents who is plus 72 and was suppose to catch shatabdi train from bhopal junction. This is very casual behaviour and i severe breach of trust. We were continuously on phone with this driver of yours which will reflect in the call details as well and finally we were forced to take help from other sources causing severe problem both mentally and physically.
Booking no[protected].

I am seeking a properly in this connect 46

Regards
Sandeep
[protected]

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Comments

Sandeep Paul 26

from Agra, Uttar Pradesh

To add the driver was suppose to reach at 1 55 PM and he did not reach till 2 35 and kept on giving wrong information about his whereabouts . In fact he did not reach at all.
I am surprised to see that ola has send an SMS stating no response from customer wherein we were continuously speaking to this great staff of yours which is all on phone call records.

This is ridiculous to accept such poor closure information at Ola's end.
Seeking an appropriate reply in this connect.